Our expert team can answer your toughest questions
Every day, I correspond with visitors to our web sites who are looking for answers. Sometimes it's a microwave that's on the blink or a washing machine that won't spin. Whether it's a lawn mower quandary, water heater snafu or an owner's manual mystery, you can count on us to help.
It's an interesting job, to say the least. One minute I'm helping a guy whose garage door opener won't budge his door even though two of his neighbors' openers make his door go up and down just fine. The next I'm working with our team of experts to troubleshoot an elderly woman's ice maker that's making an odd groaning sound.
No matter what your need, you can come to us for sound advice and helpful information for any problem around your home. Reach out to our experts on www.ManageMyHome.com or drop a line to ManageMyHomeBob on Twitter. Either way, you'll get the help you need when you need it.
-Mike Morris, Editor, Manage My Home
Posted at 11:33AM Nov 18, 2009 by Admin in Politics | Comments[16]
Protecting our precious natural resources
At Sears Home Delivery, social responsibility is more than just a catch phrase. It’s a way of doing business that treats our customers, associates – and Mother Earth – with the respect and care they deserve. That’s why the Environmental Protection Agency has recognized us as a member of its SmartWay Transport Partnership program, aimed at improving fuel efficiency and reducing greenhouse gases and air pollution. As a SmartWay Transport Partner, Sears Home Delivery is among a select group of organizations that have shown the EPA we’re committed to protecting our precious natural resources. By using environmentally-sound shipping procedures and setting lofty goals for future improvements and efficiencies, we’ve shown the EPA a genuine commitment to our communities, neighbors and future generations. It’s a big responsibility. But we’re up to the task. And we care.
- Mike Morris, Editor, Manage My Home
Posted at 10:13AM Oct 13, 2009 by Admin in General | Comments[0]
The Weekender
As part of our effort to continually help you get more done at home, we want to
introduce you to Manage My Home – and more specifically, the Project Center on
the site. We know that as a homeowner, you are doing projects all the time –
whether its a weekend update to paint the bedroom, replacing your kitchen
disposer, or making that home stereo system work just a little bit better in the
middle of football season.
The Project Center on Manage My Home has tons
of projects that help you with the steps and materials, how to take care of the
project when its done, talk to experts who can help you along the way or find
the right help in case you just don’t want to do it yourself!
We know
that for every project, you can often do it yourself or you can hire someone to
help. We believe in helping you either way – so check out our Project Center on
Manage My Home here and get started for the weekend!
- Jim Hilt, Chief Home Manager, Manage My Home
Posted at 10:57AM Oct 02, 2009 by Admin in General | Comments[12]
Tell us how we’re doing!
Your complete satisfaction is absolutely critical to the Sears Blue Service Crew. That’s why on the bottom of every repair receipt, you’ll find the web address for our customer satisfaction survey (www.searshomeservices.com/feedback). We take this feedback very seriously and use it to measure our progress and identify areas for improvement.
The survey is super simple, just 6 questions that take most customers only a few minutes to complete. From this we can keep track of all sorts of info that is essential to meeting your needs. If you have a specific issue that you’d like us to follow-up on, the survey is a great way to let us know that too.
Last month, we used customer feedback to improve our delivery scheduling system and our customers are already noticing the improvement!
- David Polston, Chief Marketing Officer, Sears Home Services
Posted at 08:07AM Aug 04, 2009 by Admin in General | Comments[219]
Chat with the Blue Service Crew
Posted at 02:13PM Jul 30, 2009 by Admin in General | Comments[769]
Where can I find a manual?
Posted at 12:22PM Jul 15, 2009 by Admin in General | Comments[68]
Tips for customers with Whirlpool or Maytag French door refrigerator models
Refrigerators with French doors continue to be a popular model among our customers. This style of refrigerator is made by many manufacturers, however we have noticed a common problem reported by customers for Whirlpool, Maytag and Amana French door refrigerators. Customers have reported a problem with the refrigerator compartment being too cold. In many instances when we are in the customer's home, we have noticed that this can be caused when the refrigerator is not connected to a water supply but the ice maker is still turned on. In this scenario, the ice compartment temperature will lower to 15°F as the ice maker attempts to make ice. In extended low usage conditions, this lowered ice compartment temperature can cause the refrigerator compartment temperature to fall below the set point. An easy fix to this problem is to shut off the ice maker on/off switch if and when the unit is not connected to a water supply.
- Your Blue Service Crew
Posted at 05:41PM Jun 24, 2009 by Admin in General | Comments[39]
Check out all of the rooms in our new home
Posted at 10:25PM Jun 21, 2009 by Admin in General | Comments[39]