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Tuesday Sep 07, 2010

An Easier Way to Find Parts

Anybody who has needed a part for lawn and garden equipment, a home appliance or home electronics knows that just finding the part can be difficult, if not impossible.  At Sears PartsDirect, we get a lot of feedback from our customers when they can't find the part they're looking for - the only thing worse than having a broken piece of equipment is not finding the right part needed for the fix to get back to normal.

In the next few weeks, we'll be launching a pretty significant update to the PartsDirect website, designed to provide you with a way to find parts based on the brand of your item and the type of product you have.  If you want to have a sneak peek, go to beta.searspartsdirect.com.  It's always best to find the model number to make sure that you get the parts made specifically for your item - and if you're having difficulty finding the exact model number (which many of us do) - we're here to help.

Since we're more than just a website, our Parts Specialists are ready to help by phone or text chat.  We'll even call you - just give us a number where you can be reached and let us do the dialing. With over 7 million parts and accessories covering products from Air Cleaners to Yogurt Makers and brands from Admiral to Zenith, we're making it easier to all of the brands and products you need.  So whether you're looking for Kenmore, Craftsman or Whirlpool parts for your refrigerators, washer, dryer or lawn tractor - there's a very good chance we have the part you need.

We're looking forward to helping you at www.searspartsdirect.com.   And keep on sending us your comments and suggestions - just hit the "Feedback" button available throughout the site for an easy way to reach out to us.

 

- Matt Thompson, Director, Online Services

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