IT'S YOUR HOME. WE JUST WORK THERE.
Sears Home Services blogshs blog
Tuesday Apr 20, 2010
Cash for Appliances Stimulus Program
The stimulus program "Cash for Appliances" has certainly had its share of headlines lately. Consumers are now flocking to Sears to purchase Energy Star® Appliances. As the Energy Star Award 2010 Partner of the Year, Sears has the product selection and the knowledgeable sales associates to best assist you with maximizing savings and rebates. We also offer the most comprehensive protection plan in the industry, backed by the largest repair organization.
Since you will be purchasing products to last for years to come, our Sears Master Protection Agreement has all the right features and benefits to insure your complete satisfaction and Energy Star® efficiency well into the future. Here are some highlights:
Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the warranty period. No Deductibles, no functional failure excluded from coverage, real protection.
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Repairs are done by a force of more than 10,000 Authorized Sears Service Technicians, which means someone you can trust will be working on your products.
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No Lemon Guarantee – replacement of your covered product if it requires 4 or more repairs within 12 months.
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Fast Help by Phone – we call it Rapid Resolution – non-technical and instructional assistance. Think of us as a talking owners manual, plus convenient service scheduling.
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Power surge protection protects against electrical damage due to power fluctuation.
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Cosmetic defect coverage for the first 3 years on a brand new product to help keep them looking good.
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Unlimited Service Calls and Nationwide Service…as often as you want us, wherever you want us.
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Product Replacement if your covered product cannot be repaired. Includes delivery and installation, if applicable. This is full product replacement, no deduction in value for any service you may have already received.
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$250 Food Loss Protection annually for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer.
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Reimbursement for Rental Expense if a repair of your covered product takes longer than promised.
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A 10% discount off the regular price of any non-covered repair service and related installed parts.
Whether you’re planning on going to your local Sears store or shopping online at www.sears.com, you can purchase a Master Protection Agreement when you buy the product. Or, if you’ve already made your purchase, simply call us at 1-800-927-2291 to hear a no obligation quote on protecting your investment against the hassle and expense of unexpected repairs.
In the event that you do need service, call 1-800-4-MY-HOME anytime and relax, knowing that you’ll be taken care of by the most trusted partner in home services needs.
But you’d better hurry…those federal stimulus funds won’t last long!
Posted at 06:51PM Apr 20, 2010 by Jon B in General | Comments[12]
Need money to cover food loss protection on our frezer..please advise!
Posted by John V. Lipford on May 01, 2010 at 10:29 PM CDT #
Hello John, this is Kevyn from the Sears Blue Service Crew. A cooling unit that spoils food can definitely be a hassle. I can help! For more food loss information and assistance, please call 1-800-927-7836. You will be able to speak to a representative who will be able to further assist you with what you are looking for. If you have any other questions for the Sears Blue Service Crew, please give us a call at 1-800-424-2047.
Posted by Kevyn W. on May 02, 2010 at 12:42 PM CDT #
Is there anyone at Sears that can answer a question about the instructions that came with the LP conversion kit for our new Kenmore dryer.Part # 626-17025. The local Sears store does not do anything with gas so I thought that i would do the install myself and it went fine except I have one question on the regulator adjustment. I spent 50 minutes on the phone and talked to 8 technicians with no help. Tomorrow i will have to go to your competitor and ask for help. Our gas company does not do service work. I'm not sure that i want to keep these appliances if Sears can not provide service for the gas problems.
Posted by Dan Hayden on May 05, 2010 at 09:25 PM CDT #
Dan, this is Kevyn with the Sears Blue Service Crew. I see what an inconvenience this can be for you. You are correct when you mentioned Sears cannot perform an LP conversion. A qualified LP technician will be needed for this, because the risk is potentially high when one is uninformed on the procedure. I am assuming that you contacted your natural gas company in your city. The company that you purchase the propane from is who you will need to contact for this service on your dryer. If they are unable to assist you, you should be able to find a qualified LP technician by visiting www.ServiceLive.com. This is a website that has professional contractors willing to work for you for what you need. I hope this information helps you. If you have any other questions, please give us a call at 1-800-424-2047.
Posted by Kevyn W. on May 07, 2010 at 04:03 PM CDT #
i have a lg frig i get water in frunt but not in the ice try
Posted by 10.236.95.25 on July 13, 2010 at 12:32 PM CDT #
Hi Valued Customer, this is Jon with the Sears Blue Service Crew. I know how concerning it is when your ice isn't working in the summer and I'm happy to provide information to assist you. Many times when you have a water dispenser working and the ice maker stopping it stems from the water filter. The water filter needs to be changed every six months. If your model doesn't have a water filter I would suggest calling us directly at Sears Home Services at 1-800-424-2047 for further assistance.
Posted by Jon B. on July 13, 2010 at 01:01 PM CDT #
DVD system not working properly on my Home theater. Can the repair crew help to fix the issue?
Posted by Domoinic K. Dadzie on August 01, 2010 at 10:15 AM CDT #
Hell, Domoinic K. Dadzie. This is Cameron with the Sears Blue Service Crew. Our team can definitely help you with the DVD/Home Theater set up issue. We have techncians that do the set up and repair on these items. The best thing to do is test and see whether it's just the DVD player or it's the particular set up you have. Try hooking the DVD player up just to a single TV. Does it work? If so, that's great--we're just looking for what's wrong with the set up. We can try to help you with troubleshooting that through email or--even better-- by phone at 1-800-424-2047. You can email us at contactus@searshomeservices.com. Just let us know exactly what's happening--the model numbers of any applicable units--DVD, TV, multimedia box, etc--include how it's plugged up (ie, what type of cables, going to where), and decent description of what's happening. Otherwise, you can definitely give us a call and we can set someone up to come out and correct the issue.
Should you require further assistance, you can always reply here.
Posted by Cameron C. on August 01, 2010 at 03:52 PM CDT #
what could be wrong if a dishwasher dont come on and there is water at the ?
Posted by tracey mekins on August 18, 2010 at 08:11 AM CDT #
Hi, Tracey Mekins. My name is Cameron. I'm with the Sears Blue Service Crew, and I'd like to help you. It looks like your question wasn't completed before being entered. I can provide some basic information, though. If a dishwasher won't turn on at all, there's three places to look first. One, make sure the circuit breaker is on--try turning it off for a minute then back on, and see if the dishwasher will come on now. If the dishwasher still isn't turning on at all, we need to verify that it's actually getting power, which will require some electrical testing. If it's getting the proper voltage up to the dishwasher, the problem would be inside the appliance. At that point, the two places to look would be the wiring within the dishwasher or the timer/control panel (whichever your dishwasher model has). Now, if you're seeing that the dishwasher is coming on, it's just not starting, this is something else. Most newer dishwashers have electronic controls on the front and will either display an error code or flashing lights that tells us what's going on.
You mention there is water somewhere, but I'm not sure where you were mentioning.
For further assistance, please reply here on our blog, email us at contactus@searshomeservices.com, or give us a call at 1-800-424-2047.
Posted by Cameron C. on August 18, 2010 at 12:43 PM CDT #
I am having a problem with my side-by-side ice maker. Seems that the water that which fills the ice cube maker doesn't know when to shut off. It overflows the try and am having water running down on stuff on the inside. How can i fix this or am i going to need to buy a new motor for it? This is an older model as well. Thanks!
Posted by Marcie on August 30, 2010 at 08:04 PM CDT #
This is Cameron with the Sears Blue Services Crew. Marcie, I'm happy to help you with this issue you're having. The water continually pouring through the water line for your ice maker is a hassle--it's messy, and it can start causing problems with the water icing where it shouldn't. Typically, there are a few things that control this. Sometimes, it is within the ice maker itself, and the entire ice maker will need replaced. There is sometimes a gear under the front facing cover of the ice maker, which will adjust the timer for the water valve. In other cases, it can be a motor, wiring, or simply the valve. With the model number, we can help guide you along the right path with this. For further assistance, please reply here, send an email to contactus@searshomeservices.com, or give us a call at 1-800-424-2047.
Posted by Cameron C. on August 30, 2010 at 08:36 PM CDT #