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Friday Jun 12, 2009

Welcome to our new home


Welcome to the new online home for Sears Home Services and our Blue Service Crew. 

Every day, I talk to homeowners who need help making their home a better place. As with most things, it isn’t always easy to figure out what you need and who can help. That’s true if you want to fix a clanking dryer, install a home theater in the new “man cave” or improve the look of the kitchen that's the center of family life.

Our team is in thousands of homes every day — helping people live better at home. We work hard to do our job well every time by getting the basics right — and then adding that little touch that's the difference between service and great service.

The introduction of searshomeservices.com is part of our commitment to provide great service.  You can get simple help from our Blue Service Crew to answer questions, buy parts or find an owner’s manual. Or better yet, you can surf the catalog of services that you might need and set the appointment with our simple scheduling tool that we think you'll love.

I know that not every service goes right every time. For that, we're creating a direct connection to Personal Service Advisors to help you out immediately. This team will be your trusted source for everything you could need from us. Just give us a call or click-to-chat, and we'll help.

This blog will introduce you to the hundreds of people who make up the Blue Service Crew, who will offer tips and tricks for your home. You'll also meet other customers who will share their helpful experiences and insights.

Working together, we'll help you figure out what you need to enjoy your life at home and to make sure you always get great service from us.

- Stu, SVP & President, Sears Home Services

Posted at 02:02PM Jun 12, 2009 by Admin in General  |  Comments[134]

Comments:

i need to trouble shoot my refrigerator

Posted by david on June 13, 2009 at 06:39 PM CDT #

My kenmore he3 washer gives us a hf code during the wash& rinse cycle- already replaced the inlet & out let hoses

Posted by mark seifert on June 14, 2009 at 12:48 PM CDT #

I was given an GE Washer Model WWSE5240G1WW. In the move the tub drum became misaligned. My question is are there instructions for owner to align tub drum? Or does it needs to be down by a repairmen and how much would it cost for the alignment of the tub.

Posted by Angela on June 14, 2009 at 01:15 PM CDT #

how do I change the v-drive belt on my lawn tractor model # 917.21815

Posted by Deb on June 14, 2009 at 02:27 PM CDT #

purchased a glass top electric range in 2005 I am extremely careful of my appliances and take extreme care of all of them Had a tech here on 6/12/09 to help witrh a huge black under the larger burner He said it willnot b e replaced and was my fault that I did not buy the $600.00 pots offewred when purchased The fault is below the glass and it is definately due to a defective element I have a Sears contract foo all of my appliances but Sears will not give me a new top find this unbelievable Why do I have a contract on all appliences if NOTHING IS COV ERED ANYMORE Will never use Seares foir another applience and not evern clothing VERY POOR UALITY AND POOR RELIABILITY

Posted by Julia Pontecorvo on June 14, 2009 at 02:36 PM CDT #

I need some help. I have an older Ultra Fabric Care 1 series 80. Where is the reset button?

Posted by Rhonda Wright on June 14, 2009 at 02:56 PM CDT #

Hi David - I'm Cindy on the Blue Service Crew. I'd be glad to help with your product questions. Can you send an email with the make & model of your refrigerator along with details of the problem? contactus@searshomeservices.com

Posted by Cindy on June 15, 2009 at 09:16 AM CDT #

Mark - According to an expert answer on ManageMyHome.com, the HF code on your washer can be cased by the following conditions: If after 30 seconds the control does not detect water entering machine, the valves will be turned off and the error code will be displayed. OR If the control has turned the water valves on and after 8 minutes the flow sensor has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash. You can see full troubleshooting advice here: http://www.managemyhome.com/mmh/answers/Answers.action#l4q117941

Posted by Cindy on June 15, 2009 at 10:10 AM CDT #

Our Maytag gas dryer is not producing any heat. The gas seems to be fine. Not sure what to do to troubleshoot it. ?? Toni Badone

Posted by Antonia Badone on June 15, 2009 at 01:10 PM CDT #

I have a Craftsman chain saw (18" and 42cc with easy start) that I bought about 3 years ago. Can't find my owners manual (my bad) and can't find a model number on the saw to look up online manual. Where is model number or can you guess something close? Problem is after real good service since I bought, I couldn't start after about 3 hr continuous cutting. Still couldn't once cooled off. Put in new plug, new fuel filter and cleaned air filter. Now loses power when I put to full trigger, or will run just 1-2 seconds when I start and the die. Any ideas? Carberator problem? How can I fix myself? Thanks for your help.

Posted by Tom Mills on June 15, 2009 at 05:31 PM CDT #

We have a Kenmore Power Miser 9 water heater that is only 5.5 years old. The warranty is for 9 years. On Friday we had water leaking from the water heating all over the garage floor. We went by Sears but we were told that we had to call 800-4MY-HOME. The sales person said she was sorry. Now I know why! We could not get an emergency response until Monday - 3 days without hot water. The service man only verified that it was a leak in the tank and it was covered by warranty. He did not do water heater installs. The lady scheduling the service did not say anything about it just being a service to verifiy the problem! The technician said we would be called within 3-5 hours. We got no such call. So I called and was told by 3 different people that we would not get a call for 24-48 hours regarding an install. That means 2 more days without hot water. This is NOT service!! All we have gotten is "sorry".

Posted by Stan Ulrich on June 15, 2009 at 11:15 PM CDT #

THANKS SO MUCH FOR HAVING DAVE BANKS COME OUT AND FIGURE OUT THE PROBLEM FOR US,THE PROBLEM WAS FROM THE SLIDING CABINET THAT WAS INSTALLED FROM WHEN WE GOT THE WASHER NEW,THE CABINET WASN'T STABLE ENOUGH TO TAKE ON THE WASHER,DAVE SUGJESTED WHAT I NEEDED TO DO TO STABLISE IT,AFTER THAT THE PROBLEM WAS SOLVED THX DALE AND ELSE

Posted by HEIN,DALE on June 16, 2009 at 07:21 AM CDT #

John Wanjiru did a terrifically good job -- serious work -- top quality. It took 2 visits to complete the work due to waiting for parts. John was very courteous and thorough. - Carol & Ted Pringle (Your website has flaws!)

Posted by Carol & Ted Pringle on June 16, 2009 at 02:09 PM CDT #

We have a Kenmore laundry center and the dryer is not heating. We understand that there is a fuse that may have blown that controls the heat. However, we cannot find where this is located on any of our manuals. Can we replace this or does it have to be done by a pro?

Posted by Susan and Rick on June 17, 2009 at 09:00 AM CDT #

I have an Insignia flat screen tv 1 and 1/2 years old that keeps shuting off. also I have a water softner that does not seem to be working can a repair man fix both items in one call?

Posted by Mary Kruse on June 17, 2009 at 04:55 PM CDT #

I have a Kenmore Dishwasher, Model number 665.16359301. The soap is remaining in the dispenser even after the door to the detergent opens. When the wash cycle comes on, I hear a bit of water but when I open the door it is obvious that nothing is spinning, however some water is coming out of the "spinners." It does make a humming noise as well. Any idea what the issue may be and is it something I can fix myself with a little knowledge and knack for repairing things?

Posted by Paul Williamson on June 17, 2009 at 09:50 PM CDT #

I have a Craftsman Power Screw Driver that I bought from Sears here in Boise, Idaho. Since than I have misplaced the power cord/charger. If I give you the model number and etc. can you help me find a replacement cord for this?

Posted by Jim Holsinger on June 18, 2009 at 09:57 AM CDT #

I HAVE A GE SIDE BY SIDE REFRID AND MY ICE DISPENSER STOPPED WORKING.IT MAKES A CLICK CLICK NOISE AND THE LIGHT GOES DIM.DONT KNOW IF ITS RELATED BUT THE WHOLE UNIT ALSO STOPS WORKING INTERMITTENTLY IF ITS UNPLUGGED AND PLUGGED BACK IN IT WILL START TO WORK.THE UNIT IS ONLY ABOUT 3 YEARS OLD THANK YOU

Posted by KIM on June 18, 2009 at 01:08 PM CDT #

I want to express my gratitude to the repair man that came to my home twice in the last two weeks. He was polite, charming, thoughtful and did a great job in correcting my problems with the refrigerator. His number is 0829325 and I certainly hope if we ever need a technician again, he will be the one we will be lucky enough have come to our home. Thanks Sears for hiring such an experienced nice gentlemen. Marge Quinn

Posted by Margaret Quinn on June 18, 2009 at 05:09 PM CDT #

Kenmore 70pt dehumidifier #580.54701500 Unit will run about 1 min then shuts off, fan doesnt start, is fan motor bad?

Posted by Ron H on June 18, 2009 at 05:13 PM CDT #

NEED REPAIR OF A NORDICTRACK TREADMILL EXP 1000XI PURCHASED FROM SEARS IN 2002. Everything works, but it speeds up suddenly for no reason. I've gone through the calibration steps twice, but it still does it with no warning. Do you still repair them?

Posted by Bob Doherty on June 18, 2009 at 08:17 PM CDT #

Your service is horrible. I was a loyal Sears customer and will never buy another Sears product. I have a broken transmission on a Sears washer and the service department wants to charge $80 just to tell me how much it would cost for it to be repaired. Regards, Jarvis 281 303-5140

Posted by Jarvis on June 19, 2009 at 09:02 AM CDT #

I have a frigidaire Gallery and it is leaking water to the bottom. I have no waterline hooked up and it does not appear that anything is melting. It appears to be coming from right under the freezer.

Posted by Mark on June 19, 2009 at 09:59 AM CDT #

My Kenmore drier is not getting hot. I checked the fuse for continuity and it is good. What is the next parts to check? It is model # 1106285100 about 8 years old.

Posted by Frank Brady on June 19, 2009 at 11:06 AM CDT #

in ref to my Kenmore refrigerator (Model 106.565464000), Having problem with small drip in water dispenser hose. Suggestions? "

Posted by Wayne Hearne on June 19, 2009 at 11:57 AM CDT #

my fridge keeps cooling than not cooling I blew the coils off good the fan underneath is running and the compressor is warm i guess it is running model no 10659562990 its been doing this for about a week now

Posted by michael martin on June 19, 2009 at 03:07 PM CDT #

I have a Whirlpool Glass Top Stove RF366BZV9 ECN 3 Serial No. FZ39902949. There was an electrical outage today and though most things came back, the stovetop did not. The oven still works. It's a free standing stove, 220V. I pulled it out to look behind it and when I pushed it back in it sparked. The oven got up to 500 degrees, but the top doesn't come on at all. What do you think that might be? Help please?

Posted by Vicki on June 19, 2009 at 05:30 PM CDT #

craftsman mower problem model 917377791 pawls on self propelled rear wheels not disengaging when mower is rolled backwards"

Posted by Keith Rosine on June 19, 2009 at 11:22 PM CDT #

I have a KitchenAid Refrig. Inside label says it was manuf. 10/90; model#KTRI18KWWH11. Recently the frig and top freezer aren't maintaining a good temp. despite having both settings on their highest. Ice isn't melting but isn't totally frozen either. Frost is generating in the back of freezer behind the ice tray. The ice maker device was never connected. Should I have the frig repaired or purchase a new one? Thx, Deb

Posted by Deb on June 21, 2009 at 03:06 PM CDT #

I have scheduled service for today. No one has called and it is past 10 am. I called 4 MY HOME and they said keep the lines clear and someone will call....that was one hour ago. Can anyone tell me how to go under service on-line to look up my scheduled repair call? I only see where to place an order for repair.

Posted by Pruitt on June 22, 2009 at 09:17 AM CDT #

Hi Deb! This is Machelle, part of your Sears Blue Crew. I checked on our website, www.managemyhome.com to see if we had a manual for your kitchenaid fridge, due to the manufacture date we do not have it. If you are considering repairing it you can set up a service appointment on www.searshomeservices.com and make determination at that time. You may call 1-800-376-6956 and we can schedule the appointment for you. If you decide to purchase a new one we can assist you will this as well if you call 1-800-349-4358.

Posted by Machelle on June 22, 2009 at 11:11 AM CDT #

Hi Wayne! This is Machelle, part of your Sears Blue Crew. The manaul to your refrigerator can be viewed on www.managemyhome.com by going to this URL http://www.managemyhome.com/mmh/owner_manuals/search?query=106.565464. If this does not provide the information that you need please call 1-800-376-6956 and with some additional information we can assist you further.

Posted by Machelle on June 22, 2009 at 11:21 AM CDT #

My Kenmore central air conditioner unit (purchased in 1995) has had problems this year. First the wires were bunched together wrong. Then when the repairman fixed that he broke one of the wires so that the only thing that ran was the fan (not the unit). Now its freezing up. All this in a matter of approx. 2 weeks. What could be causing this last problem and why don't the service people check for more than the problem customers call about? We have a master service plan on this unit.

Posted by Margaret on June 22, 2009 at 03:10 PM CDT #

How do I change the pull cord on a Craftsman model 917377580 lawnmower

Posted by Dale Senensky on June 22, 2009 at 06:47 PM CDT #

I have a Kenmore washer Model# 11082881810. Not sure how old it is...inherited it with purchased the home. Can I put it on the sears protection plan?

Posted by Gail Rocklin on June 23, 2009 at 07:56 AM CDT #

I have a Kenmore 12000 BTU Casement Window A/C and it is running loudly - the cooling is fine but fan motor may need to be replaced and you tell me if service comes out will they fix it the same day or just give an estimate?

Posted by Janet Engebretson on June 23, 2009 at 11:31 AM CDT #

I just tried to post some less than flattering comments about the poor reliability and service of my Sears AC unit that I have waited all day long for the tech to call me about and got the response( my comment was marked as spam and will not be displayed...) is that what Sears does now to keep unfavorable comments from being seen? I have less than 1 hour left of my 9 hour appt window and have yet to hear from the technician... I am sitting in a 90 degree hot house as I impatiently wait. The 3 phone calls to get him to call me accomplished NOTHING! POOR SERVICE!!! I will never buy sears again!!! 816-304-5858

Posted by James White on June 23, 2009 at 04:04 PM CDT #

carrier a/c unit 20+ yrs old fan in unit will not start, Unit was working great. unit clicks outside when I turn on thermostat in the house, and fan inside the house is working ,so it appears power is ok. model number 38ED024310

Posted by rodney hall on June 23, 2009 at 06:13 PM CDT #

Hi Angela! My name is Machelle, part of your Sears Blue Crew! I was able to locate the owners manual on www.managemyhome.com for your GE Washer. This URL will take you to the page directly.http://www.managemyhome.com/mmh/owner_manuals/search?query=wwse5240g1ww&intcmp=A5 I belive this will provide you with the information to trouble shoot the tub drum issue you have encountered. Please call us at 1-800-376-6956 between 7am and 8pm CST if you in fact decide to scheudle repair and with a little more information we can set that for you.

Posted by Machelle on June 24, 2009 at 10:41 AM CDT #

Hi Toni! My name is Machelle, part of your Sears Blue Crew Team! We woudl be glad to help you. Can you please email us at contactus@searshomeservices.com with the make & model number of your Maytag dryer?

Posted by Machelle on June 24, 2009 at 10:47 AM CDT #

Hi Julia! My name is Machelle, part of your Sears Blue Crew. I'd be glad to help with this situation. I have given your information to an additional department of our team for handling. Please expect to hear from us in regard to your glass top range. You may contact us at 1-800-376-6956 as well and we can get some additonal information from you to assist.

Posted by Machelle on June 24, 2009 at 11:03 AM CDT #

Hi Tom! My name is Darold, part of your Sears Blue Crew! I have a couple options for you in regards to your chainsaw. The first is I located some material on the www.managemyhome.com website that may assist you in troubleshooting, you can follow the below link. http://www.managemyhome.com/mmh/answers/Answers.action#l4q127434 . For more specific information about your chainsaw including help locating the manual what I can recommend is contacting our Manage My Home group at 800-803-6775 and one of our knowledgeable representatives should be able to help locate additional material for you to help get your chainsaw back up and running.

Posted by Darold on June 24, 2009 at 12:07 PM CDT #

Hi Dale! My name is Darold, part of your Sears Blue Crew! We're glad to hear you found Sears Home Services so helpful resolving getting your cabinet stabilized. We forwarded your feedback to the right people – positive feedback helps us stay focused on our work. Your feedback makes Sears Home Services better, and your opinions are an essential part of what we do.

Posted by Darold on June 24, 2009 at 12:16 PM CDT #

Hi Susan & Rick! My name is Darold, part of your Sears Blue Crew! Without a model number I can give you some possible causes for a dryer not heating. Electric dryer, one circuit breaker tripped. Gas dryer, possible gas turned off. Burned wire inside the dryer. Bad thermostat in dryer. Bad timer or control board. Bad switch in motor. Vent stopped up. Bad element in electric dryer. Bad gas valve in gas dryer. Bad temperature switch in dryer. What I can recommend beyond that is to submit your question with your model number found on the inside of the door on the Answers section of www.managemyhome.com . This will allow one of our appliance experts to narrow down what may be the problem with more specific details for your specific model.

Posted by Darold on June 24, 2009 at 12:36 PM CDT #

Hi Carol & Ted Pringle! My name is Darold, part of your Sears Blue Crew! We're glad to hear you found John Wanjiru from Sears Home Services so helpful getting yoru issue resolved. We forwarded your feedback to the right people – positive feedback helps us stay focused on our work. Your feedback makes Sears Home Services better, and your opinions are an essential part of what we do.

Posted by Darold on June 24, 2009 at 12:43 PM CDT #

Hi Paul! My name is Darold, part of your Sears Blue Crew! We’re sorry to hear you are having problems with your Kenmore Dishwasher. After doing some research it looks like there could be several things to check over that may be the cause. I found a good answer from www.managemyhome.com that sums up almost everything you can check on your own to begin with.. http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q141280 I hope this helps get you back up and running soon I know from personal experience needing a dishwasher and not having one for a few days.

Posted by Darold on June 24, 2009 at 01:22 PM CDT #

I completed a survey to inform that I am not satisfied with the service that I received today. The technician said that I needed a lid-switch, I left instructions with my wife that we needed a timing switch. The washer will fill water but will not continue the cycle. We first noticed the problem when the washer would wash but would not complete the rinse cylce. I would not recommend the home service to anyone because of this first time user problem. I need an immediate completion of the repair call. My wife called the technician on his cell phone and he informed her that he could not return until he had permission from the service office. She then contacted the 800 # and was told that the technician would not return the calls they made to him to give permission to return. What is the next step to resolve this problem today.

Posted by Chester on June 24, 2009 at 01:23 PM CDT #

Hi Frank! My name is Darold, part of your Sears Blue Crew! There could be a number of reasons the dryer is not getting hot. First I want to thank you for including your model number. The specific owner’s manual for this model has and entire section on p.30 for reasons that cause this and what to check. Other things that could cause this are one circuit breaker tripped, burned wire inside the dryer, bad thermostat in dryer, bad timer or control board, bad switch in motor, vent stopped up, bad element in electric dryer, bad temperature switch in dryer. You can find the owners manual by following the below link in case you need a new copy. http://www.managemyhome.com/mmh/owner_manuals/search?query=1106285

Posted by Darold on June 24, 2009 at 02:09 PM CDT #

Hi Margaret! My name is Darold, part of your Sears Blue Crew! We're glad to hear you found Sears Home Services so helpful correcting the problems with your refrigerator. We forwarded your feedback to the right people about our technician – positive feedback helps us stay focused on our work. Your feedback makes Sears Home Services better, and your opinions are an essential part of what we do.

Posted by Darold on June 24, 2009 at 02:20 PM CDT #

Hi Bob! My name is Darold, part of your Sears Blue Crew! To answer you question, yes we still repair treadmills. You can contact our Home Services team at 800-469-4663 and one of our knowledgeable representatives will be able to set up an appointment for you.

Posted by Darold on June 24, 2009 at 03:40 PM CDT #

Hi Ron! My name is Darold, part of your Sears Blue Crew! Thank you for supplying your model number for your Kenmore dehumidifier. I reviewed some information for this model and what I can recommend is checking out the troubleshooting section of the owner’s manual on p.11. There are a few things that relate to the situation you describe with steps to resolve. Below is a link to the manual also just in case you need a replacement. http://www.managemyhome.com/mmh/owner_manuals/search?query=58054701500+

Posted by Darold on June 24, 2009 at 03:47 PM CDT #

Hi Jim! My name is Darold, part of your Sears Blue Crew! In regards to your craftsman Power Screw Driver that you bought from Sears, if you contact our parts department with your model number they should be able to locate the appropriate cord that you need. You can reach them at either www.searspartsdirect.com or you can call at 800-366-7278.

Posted by Darold on June 24, 2009 at 05:23 PM CDT #

Hi Kim! My name is Darold, part of your Sears Blue Crew! I found some information on www.managemyhome.com that talked about what may be wrong with an ice dispenser. If you hear the ice dispenser auger motor running it could have broken ice dispenser door or a jammed ice cube in the ice chute. If it cannot open up no ice can pass through. The ice door could have a broken hinge tab on the ice door causing the ice door to dislodge and not open or close completely; not allowing ice to dispense. Moisture may also accumulate in the dispenser housing and ice chute because the ice door does not seal. There are other components that also can keep the auger from rotating if the auger motor is running. It could have a broken coupler or auger. I recommend calling a service technician to diagnose and repair your ice dispenser.

Posted by Darold on June 24, 2009 at 05:39 PM CDT #

Hi Mary! My name is Darold, part of your Sears Blue Crew! In order to best serve you regarding your question over your Insignia TV and water softener, if you could email us with the model numbers of each and if they currently have any active Protection Agreements or Warranties we can give you a specific answer. You can reach us at contactus@searshomeservices.com .

Posted by Darold on June 24, 2009 at 05:50 PM CDT #

Hi Jarvis! My name is Darold, part of your Sears Blue Crew! We’re sorry to hear about your experience, If you could contact us directly we would be more then happy to investigate it further to see what options may be available for you. You can reach us at contactus@searshomeservices.com

Posted by Darold on June 24, 2009 at 05:55 PM CDT #

Hi Michael! My name is Darold, part of your Sears Blue Crew! I was reviewing some information related to your questions on what may be keeping your refrigerator from cooling properly. I located an article that talks about this situation on www.managemyhome.com , you can follow the link below to review this material. http://www.managemyhome.com/mmh/answers/Answers.action#l4q141009

Posted by Darold on June 24, 2009 at 06:01 PM CDT #

Hi Vicki! My name is Darold, part of your Sears Blue Crew! While I was researching your question over why you’re Whirlpool Glass Top Stovetop usually this type of problem would show an error code on the oven itself. The power surge and the back sparking definitely is not a good combination. At this point I would recommend setting up a service call to have one of our technicians come out to accurately diagnose the extent of any possible damage that may have been caused by both of these events. You can set up an appointment online on www.searshomeservices.com or you can contact us at 1-800-424-2047 and we can set one up over the phone.

Posted by Darold on June 24, 2009 at 07:04 PM CDT #

Hi Keith! My name is Darold, part of your Sears Blue Crew! I reviewed the owner’s manual information for the model number you supplied. After reviewing the manual it appears that the Drive Control Bar would need to be completely disengaged to completely halt any forward movement. From your description is sounds like even though this may be released on your part it may not be completely disengaging which is causing the problem. If you need a replacement copy of the manual you can follow the link below. http://www.managemyhome.com/mmh/owner_manuals/search?query=917377791+

Posted by Darold on June 24, 2009 at 07:24 PM CDT #

Hi Dale! My name is Darold, part of your Sears Blue Crew! In regards to your question over how to replace the pull cord on your craftsman lawn mower, what I can recommend and what the manual recommends for pull cord issues is to contact a local service center to have a trained technician handle the repair.

Posted by Darold on June 24, 2009 at 07:49 PM CDT #

Hi Gail! My name is Darold, part of your Sears Blue Crew! To answer your question over whether you can obtain a protection plan for your Kenmore washer I would contact directly our Protection Agreements department at 800-827-6655 and one of our trained representatives will be able to go through all of your available options.

Posted by Darold on June 24, 2009 at 07:51 PM CDT #

Hi Rhonda! My name is Machelle, part of your Sears Blue Crew! We are searching to help assist in the question about your Ultr Fabric Care. Can you contact us at 1-800-376-6956? With a little more information we may be able to better help!

Posted by Machelle on June 25, 2009 at 09:41 AM CDT #

Hi Deb! I'm Machele, part of your Sears Blue Crew! I would like to assist with lawn tractor v-belt. I have been unable to locate anything with the model number provided. If you can email us at contactus@searshomeservices.com with any additional information we can assist further!

Posted by Machelle on June 25, 2009 at 09:54 AM CDT #

Hi Chester! My name is Machelle, part of the Sears Blue Crew. We would like to assit you in regard to your appointment. Please call us at 1-800-376-6956. With some additional information we can help!

Posted by Machelle on June 25, 2009 at 09:56 AM CDT #

Hi Chester! This is Machelle, part of your Sears Blue Crew! I am sorry that you were unable to complete the survey. In cases such as this you will be called within 48 hours of the receipt date to take the survery over the phone. You comments are important to use.

Posted by Machelle on June 25, 2009 at 10:05 AM CDT #

Hi Julia! I'm Machelle, part of your Sears Blue Crew! Can you please email us additional contact infromation to contactus@searshomeservices.com We want to help.

Posted by Machelle on June 26, 2009 at 02:21 PM CDT #

What would cause a Craftsman lawn Tractor to quit running when I release the clutch-brake pedal? The mower model# is 917.27681, 20hp,42" mower, electric start, 6 speed transaxle, was working fine til yesterday.

Posted by John on June 27, 2009 at 07:24 AM CDT #

I contacted Sears to replace the secondary drive belt on my lawn tractor. I was led to believe that the $96.00 service fee would go toward labor for said job. WRONG !!! For twenty minutes of work I was charged $220.46. Not only did the tech replace the belt he also installed a mulching kit I had purchased and sealed a tire, all in twenty minutes. So be careful when calling Sears for home repairs, I for one have learned my lesson and will refrain from contacting Sears in the future. EBS

Posted by Eric Schwartz on June 27, 2009 at 09:12 AM CDT #

Hi Blue Crew. I had place aluminium foil on the bottom of my Kenmore Elite self-cleaning oven, in an attempt to minimize the clean up during use. Somehow it had now become "baked on" to the bottom surface and I cannot detach it, even while the oven is hot. Help! Can you suggest how I can remove it without ruining the self-cleaning surface of the oven?

Posted by Jen on June 27, 2009 at 05:35 PM CDT #

How do I replace the light bulb? Kenmore Oven model # 665 95002102 Serial #RP0Z43979 There is no wire holder as the instruction book shows.

Posted by James P. Forrest on June 28, 2009 at 10:55 AM CDT #

Hi James! This is Darold, part of your Sears Blue Crew! I located some material over this specific model oven to replace the light. 1 - Unplug range or disconnect power. 2 - Turn the glass bulb cover in the back of the oven counterclockwise to remove. 3 - Turn bulb counterclockwise to remove from socket. 4 - Replace bulb, then bulb cover by turning clockwise. 5 - Plug in range or reconnect power.

Posted by Darold on June 28, 2009 at 12:13 PM CDT #

Hi John! This is Darold, part of your Sears Blue Crew! I found a good answer from www.managemyhome.com that sums up almost everything you can check on your own to begin with. http://www.managemyhome.com/mmh/answers/Answers.action#l4q110964 I hope this helps get you back up and running soon.

Posted by Darold on June 28, 2009 at 12:28 PM CDT #

Hi Jen! This is Darold, part of your Sears Blue Crew! I found a good answer from www.managemyhome.com that explains a bit about your issue regarding aluminum foil and your oven. http://www.managemyhome.com/mmh/answers/Answers.action#l4q126356

Posted by Darold on June 28, 2009 at 01:10 PM CDT #

I purchased a new heating&air unit on 3 April 2009. Naturally, there was no need for air conditioning in April or May. But, there is definitely a need to use my a/c now! Problem, the new a/c doesn't work. I've all at least a dozen 1-800 numbers to get some one to schedule me an appointment for repair. Everyone is polite and nice in their air conditioned workplaces, however no one can schedule me an appointment because of your policy to have a repairman contact me within 24-48 hours (which has past). LOUSY POLICY. What if consumers had a POLICY not to pay Sears. If it were possible within the 24-48 hours waiting for the repairman to call to SCHEDULE the appointment, I would pack your HVAC and delivery right to your doorsteps and say thanks but no thanks.

Posted by sheila murray on June 29, 2009 at 07:35 PM CDT #

your repair people are non responsive, i had an appointment today between 8am and 12 - after several calls, no one showed up or even attemped to call me as they said they would. i think you appliances under the kenmore name are dreadful, as well as your service. i want my calypso washing machine fixed, it is only 4 years old and i have had 2 service calls prior to todays. I want service on this horrible product i purchased from you at a premium price. i intend to do an email campaigne at every web site, consumer site i know of since Sears has been so dreadful, and i am out $1200 on a washing machine which i thought was top of the line and can't even get service on 4 years later. no one on the Sears team will even come to repair the problem, not even a return call for the service department, scheduling department, HELP

Posted by cjadams on June 29, 2009 at 08:21 PM CDT #

Thank YOU!!!!!! A repairman woke me up this morning and fixed my HVAC. You've redeemed your reputation and name in my view. I was expecting the repairman to schedule me an appointment, as per your 'policy'. However, the repairman was twenty minutes away and came right over. Within minutes I had cold air blowing and the house cooled within a few minutes more. The repairman checked the entire system and found a refrigerant leak and repaired it. Thank you for such a quick response. I still disagree with the 24-48 hour policy to have repairman contact the consumer to schedule an appointment. The appointment should be scheduled as soon as the consumer initiate the first call.

Posted by sheila murray on June 30, 2009 at 11:12 AM CDT #

My service crew #0000984 did an outstanding job repairing my refrigerator which is under warranty. Don Jeansonne, Riverside, CA

Posted by Don Jeansonnje on June 30, 2009 at 03:27 PM CDT #

Hi Don! This is Machelle, part of your Sears Blue Crew! I appreciate that you took the time to recognize the service that you received. I have passed this information along to make sure that the tech knows what recognition that they received by one of our valued customers!

Posted by Machelle on June 30, 2009 at 04:46 PM CDT #

Hi Sheila! This is Machelle, part of your Sears Blue Crew! Thank you so much for taking the time to let us know that we met your expectation. Usually by nature we are not happy to be woke in the morning but I am glad to hear that this is one time that was invited! I have passed along you compliment. We appreciate you as a customer and your feedback is invaluable to us! Thank you!

Posted by Machelle on June 30, 2009 at 04:49 PM CDT #

Hi cjdams! This is Machelle, part of your Sears Blue Crew! I was disappointed to read what has taken place and want to help you. I do need some additional information in order to do this. Can you please send additional information to contactus@searshomeservices.com?

Posted by Machelle on June 30, 2009 at 04:52 PM CDT #

I just purchased a new central air and heating system with electronic hepafilter and humedifyer system for the entire house all are TRANE brand. Now I would like to buy a service/maintenance agreement so I get the regular visits for tuneup and if they ever brake have someone to come and fix them. How/where do I purchase such agreement from Sears? Well, I need a price quote first, of course. Should I call the number for my refrigerator's agreement?

Posted by Luis Borgen on July 02, 2009 at 10:00 AM CDT #

Hi Luis! This is Darold, part of your Sears Blue Crew! To discuss what options you have available to you, you can contact our Protection Agreement department at 800-827-6655. They will be able to assist you in answering all of your questions.

Posted by Darold on July 02, 2009 at 11:38 AM CDT #

I have an old Kenmore, ultra fabic care, Heavy Duty 80 Series, Residential washer-M# 110-82983800; Stock # 29838; S#C92514435. I was not home when it happened but, My son (20yr old) said he heard a loud banging sound, like an off balance sound, so my wife shut it off. She and my son said that the whole inside tank seemed very loose and movable. I have pulled it out of the laundry room and tried to check it out, without doing an actual load of laundry. All I could determine was that the machine drains after the wash cycle but doesn't spin or refill for the rinse cycle. It does, however spin after the rinse cycle. I don't have an owner/operator's manual so I am not 100% sure what should in fact be happening. If I could get the owner's manual, or if from what I have told you, you could advise me if I would be waisting my time and $ trying to repair this machine I would appreciate your guidance.

Posted by David J on July 04, 2009 at 03:43 PM CDT #

Hi David! This is Darold, part of your Sears Blue Crew! Given the age of the Kenmore washer we're unable to locate a manual still available. I did however locate an expert answer for this type of situation on www.managemyhome.com. Follow the link below to read through the answer. this should give you a starting point to identifying the problem with this 80 Series washer. http://www.managemyhome.com/mmh/answers/Answers.action#l4q120161

Posted by Darold on July 05, 2009 at 12:14 PM CDT #

My water has been shut off for 3 wks & is now back on, however, the ice maker is making a loud humming noise & it is trying to make ice as the ice bucket needs to be refilled. What could be wrong? As it is, prior to the water being off, it make a noise but still worked. Thankyou

Posted by J. greer on July 06, 2009 at 07:30 PM CDT #

I'm sorry I forgot to mention my refrigerator is a side by side refrigerator (1994), sorry can't locate the model# in the refrigerator. Tks. JGreer

Posted by J Greer on July 06, 2009 at 07:34 PM CDT #

HI J Greer! This is Machelle, part of your Sears Blue Crew! I am sorry to hear about your ice maker. Please contact us at 1-800-376-6956, with a little more information we can assist you further.

Posted by Machelle on July 06, 2009 at 08:45 PM CDT #

Riding mower won't engage in gear- starts fine and keeps running but won't move in any gear. It stopped while mowing in 5th gear.

Posted by Debbie on July 08, 2009 at 10:01 AM CDT #

Hi, Are Sears Appliance repair technicians certified to work on Bosch units. i.E Dishwashers and Ovens? Thanks!

Posted by Joe Pantovski on July 08, 2009 at 11:28 AM CDT #

Hi Debbie! This is Darold, part of your Sears Blue Crew! To identify whether the transmission or clutch has gone bad you can check the following things. The clutch on the riding mower is an idler pulley on a bracket that moves the pulley against the belt. The idler pulley tightens the belt when you let the clutch out and causes the input pulley on the transmission to turn. If the input pulley on the transmission is turning and the transmission is not driving the tractor, the transmission is bad. The idler pulley bracket rusts sometimes and doesn't move the pulley to tighten the belt. Look under the tractor and get someone to push the brake in and release it. You will see the idler pulley move as the brake/clutch is engaged and disengaged.

Posted by Darold on July 09, 2009 at 12:41 PM CDT #

Hi Joe! This is Darold, part of your Sears Blue Crew! Yes we do indeed work on Bosch units. If you need to set up an appointment you can choose Bosch using our online appointment maker or you can contact us directly at 800-424-2047.

Posted by Darold on July 09, 2009 at 01:10 PM CDT #

We just had our range serviced by JP, ID #567784. He was very knowledgeable about doing the work and was friendly and helpful. We would recommend Sears Service to others who have not tried them. Thanks. Bill

Posted by Dr William Douglas on July 12, 2009 at 05:32 PM CDT #

Hi Dr. William Douglas! This is Darold, part of your Sears Blue Crew! Were always glad to hear feedback about our technician's and are happy your range is back up and running.

Posted by Darold on July 13, 2009 at 11:58 AM CDT #

THE INTRODUCTION OF SEARSHOMESERVICES.COM IS OUR COMMITMENT TO PROVIDE GREAT SERVICE. We made the appointment for Tuesday, July 14 from 1-5 p.m. No one called to say they were coming all day. We checked the web site to find out that we had to reschedule. You overbooked your repairman and we never heard from you. Now we can't get service until Thursday, July 16. This doesn't seem right to us. We should be on the next day’s schedule not in two days. So much for providing 'great service' with your new application. Service #77056026.

Posted by Gary Condrey on July 14, 2009 at 04:57 PM CDT #

I have a Kenmore Gas Range, Model # 362.75585890. The problem is that the stove top will work, the broiler will work, but the oven refuses to heat up. I can see a glow in the bottom of the oven but there is no heat. What can I do to fix this problem?

Posted by Mike Ray on July 14, 2009 at 06:11 PM CDT #

Hi Dr. William Douglas! This is Darold, part of your Sears Blue Crew! What i can recommend is checking the gas supply & igniter current draw. You can also look over the details of this article on www.managemyhome.com for a break down of this type of problem. http://www.managemyhome.com/mmh/answers/Answers.action#l4q106889

Posted by Darold on July 15, 2009 at 12:23 PM CDT #

Hi Gary Condrey! My name is Darold, part of your Sears Blue Crew. I do apologize you had to wait that additional time over yor repair service and appreciate you taking the time to let us know. I'd be glad to help with this situation. If you could email us at contactus@searshomeservices.com with your details, this way just in case we need additional information from you we would be able to follow up regarding your experience and feedback.

Posted by Darold on July 16, 2009 at 01:22 PM CDT #

he2 waher, leaking. drain hose and water inlet not the apparent problem. What is the next few most likely problems. What kind of repair manuals do you have for this waher. we have the usual installation and owners manual-we reviewed them for leak suggestions but it is not indepth enough past the usual drain hose and water supply answers. ?model# 626 47612 Is there a better site to contact someone to talk to directly for repair ideas? or better manual to use?

Posted by wendy on July 25, 2009 at 05:40 PM CDT #

Hi Wendy! My name is Darold, part of your Sears Blue Crew. If you contact our Home Services group at 800-424-2047 they may be able to assist you further in isolating the problem with your washer.

Posted by Darold on July 27, 2009 at 11:48 AM CDT #

Can your sevice dept. fix my son's goped

Posted by erma on August 11, 2009 at 11:01 AM CDT #

Can your sevice dept. fix my son's goped

Posted by erma on August 11, 2009 at 11:11 AM CDT #

Hi Erma! My name is Darold, part of your Sears Blue Crew! At this time we do not support that type of item for repair service.

Posted by Darold on August 19, 2009 at 03:15 PM CDT #

My replacement hot water tank was installed Tuesday at noon, it leaked and did not heat . Sears local installer returned to attach the factory disconnected blue wire to thermostat and to tightened upper leaky element. Got hot water but element still leaked. Wednesday, SEARS service came at 4 p.m. and tightened upper element. Thursday a.m., upper element still leaking. The thermostat is wet. I need hot water. Should I shut off the power? I want a new and properly assembled hot water tank. I have lost 3 days work waiting for installation and follow-up service on this tank. I cannot afford that loss of work. Each call to Sears service takes at least 30 minutes and has me passed to mulitple departments and still my water heater leaks. I want a good water heater and one properly installed and tested.

Posted by r matason on August 20, 2009 at 03:10 PM CDT #

Hi r matason! My name is Darold, part of your Sears Blue Crew. I am sorry that you hear about your unsatisfactory experience with Sears. I would like you to speak with us regarding your experience. Please contact us at searscares@searshc.com so we can further discuss your concerns.

Posted by 64.215.165.15 on August 21, 2009 at 04:42 PM CDT #

we,ve had our "powermiser 6 153336962" for 15 months and it has been "repaired" 5 times. your master protection plan we purchased is in our opinion a "fraudulent scheme" and we are pursuing legal action to have our money refunded. This "lemon" is cuasing a unhealthful condition in our home as we have no hot water for sanitation. Also the emotional and physical distress is causing us to lose sleep and deteriorate physically at an accelerated rate. Every call we make has resulted in a run around scheme designed to make us give up. We wont we will prevaile in court agaist you. Please respond SEARS.

Posted by rich on August 25, 2009 at 10:25 PM CDT #

Hi Rich! My name is Darold, part of your Sears Blue Crew. I do apologize for this issue and would like you to contact our searscares@searshc.com group with this issue so that we can resolve it permanately for you.

Posted by Darold on August 26, 2009 at 07:12 PM CDT #

I do think it is totally hipacritical that my honest post was taken down........why ask for feedback if you are going to censor it.....no profanity was used and no malice language.....

Posted by Phil on August 27, 2009 at 01:29 PM CDT #

Hi Phil! My name is Darold, part of your Sears Blue Crew. If this is the same Phil that posted earlier, then your originial post was made on the Aug 4th thread not this one. A response has been already posted too for you. Go back to the main blog page and click the comments for that date.

Posted by Darold on August 27, 2009 at 02:24 PM CDT #

my model 917.272681 lawn tractor has a problem with the leveling system. I need to remove the link arm assembly to clean up the threads. what do I need to do tto get tyhis part off?

Posted by Kenneth L. Webb on September 09, 2009 at 07:09 PM CDT #

Hi, Kenneth Webb my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit in order to find information on removing the link arm assembly. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon B. on September 10, 2009 at 11:32 AM CDT #

I scheduled a service call for an Amana Model SXD23VL side-by-side refrigerator - Appointment reference: 79621771 - Wednesday 9/16 - 1:00 - 5:00 PM. Will the repair tech be equipped to deal with the sealed system if the problem is a loss of refrigerant? I suspect that is the problem and don't want a tech to diagnose 'leak in the sealed system' and be unable to re-charge and re-seal the system. Can you respond?

Posted by Charles Suitt on September 14, 2009 at 10:30 AM CDT #

Hello Charles Suitt, this is Jon from the Sears Blue Service Crew. The service tech will be equipped with parts that may assist in your repair. It's difficult to say whether all parts will be on hand due to the fact that he would need to diagnose the problem and determine what is needed. The tech will provide you a detailed estimate and let you know what parts are needed and will do the repair on the spot if they have all parts needed. You can call us directly at 1-800-424-2047 for further details.

Posted by Jon B. on September 14, 2009 at 02:13 PM CDT #

To Jim Galib, We certainly do all we can to get service out as quickly as possible to resolve customer problems. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the washer service was set up under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Jim Galib) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 18, 2009 at 03:43 PM CDT #

Hi S, I'm Cooper a Sears Blue Crew member. Thank you for your feedback on our service policy. Sears welcomes ideas from its customers and is constantly growing and changing. I will forward you input though the proper channels where it will be evaluated. I appreciate you taking the time out of your day to help us improve. If you have further feedback feel free to call 1-800-424-2047.

Posted by Cooper on September 19, 2009 at 04:35 PM CDT #

I have a 2001 ltx1000 riding lawn mower. When I engage the blades the engine sounds like it's bogging down and sometimes stall ... what gives?

Posted by Barbie Bland on September 26, 2009 at 03:21 PM CDT #

Hello Barbie Bland, this is Jon from the Sears Blue Service Crew. I know it’s difficult when something like your lawn tractor isn’t working properly and I have a piece of information that may assist you. Many times if you have a bagger the bagger presence switch is not activated. If after checking this and you are still having the stalling problems I recommend you try visiting our www.ManageMyHome.com website where you are able to ask your question to an expert. Once on the site, click on the Answers tab at the top portion of the page and proceed to ask your question. For help on the site please call our Manage My Home team at 1-800-803-6775, we will make sure you get the best help possible.

Posted by Jon B. on September 26, 2009 at 03:49 PM CDT #

I had a really terrific service person fix my water heater on Saturday, 10/3. I entered the numbers on the receipt to begin the survey but got a message that there is no order to match the numbers I put in. I checked them very carefully and they were exactly as the receipt said. I would like to give you feedback on how good a job he did but can't. Help!

Posted by carolyn morgan on October 06, 2009 at 09:52 PM CDT #

Hi Carolyn Morgan, I'm Cooper a Sears Blue Crew member. I am happy to hear that you had a great service experience and defiantly want to get our technician the credit. We have a couple of ways that we can receive the information. You can email us at searscares@searshc.com or contact us at 1-800-424-2047. Thank you for taking the time to give us feedback.

Posted by Cooper on October 07, 2009 at 07:53 PM CDT #

I am trying to enter into the appliance repair field for Sears... Where on earth do you get training????

Posted by Jeff Davis on October 19, 2009 at 09:48 AM CDT #

Hello Jeff Davis, this is Jon from the Sears Blue Service Crew. Thanks for your interest in working with Sears, we have a website where you are able to apply and start the process. The website to start the process is http://www.searsholdings.com/careers/. If you have any further questions feel free to call us here at Sears Home Services at 1-800-424-2047 and we’ll do our best to answer your questions.

Posted by Jon B. on October 19, 2009 at 10:21 AM CDT #

I NEED HELP ABOUT MY REFRIGARATOR

Posted by KATHY BRYANT on October 24, 2009 at 02:39 PM CDT #

Kathy Bryant, this is Jon with the Sears Blue Service Crew. Please give us a call here at Sears Home Services at 1-800-424-2047 so we may assist you.

Posted by Jon B. on October 24, 2009 at 03:21 PM CDT #

Kathy Bryant, this is Jon with the Sears Blue Service Crew. Please give us a call here at Sears Home Services at 1-800-424-2047 so we may assist you.

Posted by Jon B. on October 24, 2009 at 04:09 PM CDT #

Your website it very difficult to navigate. I just want to order a replacement bag for my leaf blower. Even though I give the model no. (Model No. 358.798370, the site keeps saying that this doesn't exist. HELP!

Posted by kate on October 26, 2009 at 04:39 PM CDT #

Hello Kate, this is Jon from the Sears Blue Service Crew. I apologize you are having problems navigating the website and finding the leaf blower. There is a website I would like to recommend where you will be able to find that leaf blower and order parts. The site is www.SearsPartsDirect.com and the model you have does come up with the model number you provided. Feel free to visit this site to order the part needed. Kate if you have any further questions please feel free to call us here at Sears Home Services at 1-800-424-2047, we are always happy to help!

Posted by Jon B. on October 26, 2009 at 05:09 PM CDT #

We have Kenmore Pro Refrig(44823) and Freezer(44833) side by side. The Ice Maker is in the Freezer, the Filter for water supply for the Ice Maker is in the Refrig. We have had a bad taste with ice cubes since purchasing 1.5 yrs ago, and Sears sugggested replacing a plastic water supply line with Copper. We are presently doing that. The Instruction Manual shows the Water supply going to the valve on the bottom right (back side), then over to the Filter Inlet in Refrig, then back to Freezer Ice Maker Inlet. 2 Questions: 1. Should all 3 lines be copper? Sears supplied two plastic lines. 2. Order of connection: does it matter? Presently we are hooked up supply to Filter Inlet, Filter Outlet to Freezer inlet valve, then up to Ice Maker inlet connection. 18004MYHOME suggested looking at tech manuals online, but how do I get to them? Thanks, Bruce

Posted by Bruce on November 24, 2009 at 03:41 PM CST #

Hi Bruce, I'm Jon a Sears Blue Service Crew member. I want to make sure you receive the best possible information on replacing the water lines. To find this answer I would like to point you in the direction or our free website www.ManageMyHome.com to ask an expert. To do this, visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can answer your question. Bruce for any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on November 27, 2009 at 10:40 AM CST #

can we pick up a replacement part at a retail store to avoid shipping delays?

Posted by carol on November 30, 2009 at 09:04 AM CST #

Carol, this is Jon with the Sears Blue Service Crew. Our retail stores do not carry parts for appliances I apologize. If you would like to check for your nearest parts and repair center to see if you can obtain the parts just click on this link http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605&langId=-1&adCell=WF. Carol if you have any other questions please feel free to contact us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on November 30, 2009 at 01:43 PM CST #

My newly installed dishwasher will not drain.

Posted by Rich on November 30, 2009 at 06:21 PM CST #

Hello Rich, this is Cooper from the Sears Blue Service Crew. The first issue I would look for is if the dishwasher drain knock-out plug was properly removed. If the dishwasher was installed using the same drain hose as the previous dishwasher, then you could have a clog in the drain hose. A clog in the air gap or the disposer (or sink drain) that the drain hose is connected to could prevent the dishwasher from draining properly. The dishwasher is normally installed next to the sink. If the location of your dishwasher is further from the sink than normal, you could have a siphoning problem though the drain hose for the dishwasher. Also, the drain hose should have an anti-siphon drain loop arranged in the installation of the hose. If this drain loop is missing, then the dishwasher can also siphon drain water back into the dishwasher. Check the installation instructions for your new dishwasher to make sure that it is installed properly. If you installed a new garbage disposal, make sure that the dishwasher drain knock-out plug was properly removed.

Posted by Cooper on November 30, 2009 at 07:41 PM CST #

My Kenmore side by side refridge ice machine is not releasing cubes. Motor turns on and releases crushed ice but nothing happens with cubes. Anything I can do to troubleshoot?

Posted by Joe Lis on December 11, 2009 at 11:10 AM CST #

Hi Joe Lis, I'm Cooper a Sears Blue Service Crew member. I will be happy to assist you with your fridge. If the ice maker fills but won't dump the ice it could have a defective thermostat, the mold heater could be open or maybe the optic board is not resetting properly. I reccomend having a technician out to check the unit. If you would like to schedule service please contact us a 1-800-424-2047.

Posted by Cooper on December 11, 2009 at 03:23 PM CST #

My Kenmore electricial range is reading error message in red "E4" and -F3- in white, what does this mean?

Posted by Minita Bordies on December 26, 2009 at 05:02 PM CST #

This is Cameron with the Blue Services Crew. Minita Bordies, I'm sorry to hear your range is not working properly. I'd be happy to try and help figure out what is wrong, though. Without a model number, it is difficult to determine exactlty what is wrong, but by visiting www.ManageMyLife.com, I was able to find that an F3 error is most commonly an oven sensor issue for a Kenmore range. The F4 error indicates an oven temperature sensor failure. Sometimes, this issue can be fixed by simply removing power to the device (either by the plug, or the breaker) for one or more minutes. If that doesn't clear it out, it is most likely time for a technician to service the appliance. I hope this information is helpful to you.

Posted by Cameron C. on December 27, 2009 at 02:10 PM CST #

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