Common Comfort Concerns
Common Comfort Concerns
Before you can evaluate a heating or cooling system or brand, a company or even the service you need, you may need to ask yourself some questions and evaluate just exactly what is most important to you in this process. Use the tools and demonstrations in this area to help you prioritize your most important concerns so that when you begin evaluating products and brands you can ensure these are addressed. We will review some of the common questions people ask themselves during this process, help you understand how air flows through your home and how new systems help with that, how different filtration systems can impact your air quality and how humidity and temperature work together.Start Assessment
Many common comfort concerns may arise as your heater or air conditioner begins to decline or require repair. Consider these questions to help determine your needs.
- Have you noticed a steady increase in your utility bill?
- Does your system tend to run all of the time?
- Is the second floor always warmer/cooler than the first floor?
- Are some rooms warmer or cooler than others?
- Are you adjusting your thermostat constantly?
- Do you notice that your home is very dry or very humid?
If you answered "yes" to some or all of these questions, it may be time to repair or replace your heating or central air system. Don’t wait until it’s too late. Fill out the provided form to schedule your installation or repair appointment today. Continue to the next page for more diagnostic tools.
Part of your decision on a new heating and air conditioning system is how important air quality is to you. If you have someone in your household with breathing problems or allergies, then the answer may be very important. Perhaps you live near a road where a lot of dust is generated which you would like to keep from entering your home. Regardless of the level of filtration you need, we have systems that will fit your lifestyle.
Our healthy home solutions demo above can help you select the filtration level that is right for you. Get started by clicking on the vertical tabs to the right to see the difference in filters, and how they impact the airflow from a central heating and air conditioning system. On the filtration tab, click on the left and right arrows to see the different types of filtration and blocking capability. On the humidity tab, click on a temperature within the blocks to see how humidity impacts how temperature feels.
One common comfort concern is how it feels from room to room in your home. Sometimes you might notice that one room is warm while another is cool. Especially in climates with large variances in temperature, old units may not be able to moderate the changes well within the home. Insulation levels and duct leakage may also impact this. The interactive tool above demonstrates how air flows through the house with various types of systems and how variable air flow systems can help keep the temperature contstant throughout your home. Use the interactive air flow tool above to view how this works. First select the type of heating and air conditioning system you are interested in from the top menu bar (dual fuel, package system, etc.) Turn “on” or “off” the two stage demo button to show the differences in air flow that will happen as the temperature changes (you will see this by number of arrows next to the thermometer on the side of the house). Move the temperature on the thermometer up and down – the air flow will change throughout the house as shown by the moving arrows, while pop ups will explain what is happening with the system.
Now you should have a firm grasp on what you want and what your home needs. Your heating and cooling expert will review your options in more detail during your free in-home consultation. Just fill out the form to the right to get started.Start Over
What Should I Do?
The average life of a whole-house heating and cooling system is 10 to 14 years. If you need a full replacement of your heating and cooling system, we'll perform a free evaluation so you get the perfect fit.
We service and fix any whole-house heating and cooling system, no matter where you purchased it. Same Day/Next Day appointments are available. We'll also credit the cost of your service call towards the purchase of any related Sears heating or cooling system.
Your heating and cooling unit should be properly maintained to prevent costly repairs and keep your system running efficiently. It only takes two visits a year from your local Sears Home Services technician to keep yours running at peak performance. Make Preventative Maintenance your new routine today.
Free In-Home Consultation
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Your Heating & Cooling System
It should do one thing really well – work. That's where we come in. If you're looking to replace your unit, schedule a free in home consultation and we'll set you up. If a repair or maintenance is needed, we'll send our experts out to help you and if you end up repairing your unit, the trip charge is absolutely free. Same day or next day appointments are available. That's just how we work.
New Installation Brands
Sears offers Carrier® and EXCLUSIVE Kenmore® brands
Kenmore Heating & Cooling
Since 1927, customers have welcomed the Kenmore name into their homes for its reputation of quality, efficiency and reliability. Here at Sears, we sold the first Kenmore heating and cooling system in 1977 and have celebrated a beautiful partnership ever since. Obtain EnergyGuide Label Information
Carrier Heating & Cooling
Since 1902, Carrier has been an innovation leader in home central heating and air. Offering heating and air conditioners, furnaces, boilers, heat pumps, and indoor air quality products, Carrier has a full range of products for all of your home heating and air needs.
What to Expect: The Sears Process
An assigned project coordinator to answer all your quesitons, provide product demonstrations and walk you through all the steps
Personalized attention to help you chose all the system features that match your home heating and cooling needs.
A complete written estimate before any work begins
Helpful support 24/7 - for questions and scheduling.
Courtesy call before your crew arrives to let you know they're on their way
79.9% of reviewers give us a TOP ranking of 100% satisfied
This is to let you know how pleased I am with the quick and efficient attention given me by Sears. A year ago I purchased a compressor and air handler and it was the beginning of many service calls. The contractor could find nothing wrong with the unit that kept giving off warm air versus cold air and cold air verses warm air, etc. I obtained Sears' phone number and not only was the associate polite and concerned, but she arrived at my home with a technician, two days later. The problem was identified!
Then, on Saturday, April 9, the same Associate called me to impart some information about my warranty that she said she would look into. With employees like herself and with their quick response times, your company should continue to satisfy and hold customers. Thanks to you all.
I recently purchased a combination furnace/air conditioner unit from Sears. Due to unsatisfactory and incomplete installation, I contacted Sears. The Associate responded immediately, in an effort to arrange proper installation, and even did follow up phone calls to ensure my satisfaction. I was very impressed with his dedication to objectively help me. I found our service technician to be very professional, knowledgeable, and extremely helpful. He is a distinct asset to Sears and an employee that Sears can be very proud of. I recommend him highly. If you have any questions, please feel free to contact me and I’ll be happy to elaborate further. Sincerely,
• You can trust us to be there through the life of your project and equipment. Sears has been in business more than 125 years. When the life of a home renovation project should last 15 to 20 years or more, why would you call someone else? More than 69% of contractors fail within the first 7 years*.
• We provide complete project management from start to finish. When you contract with us, we assign a dedicated project manager to your job. Their role is to coordinate all aspects of the completion of your project including permitting, ordering of materials, local sub-contractor management and more. You deal with only one person who is dedicated to your complete satisfaction across all the elements of the work. No worry about buying the materials yourself from one place, finding contractors to do the work or coordinating delivery and work scheduling between the two.
• As part of our service, we fully qualify and vet the local sub-contractors and technicians who work on your home. This includes bonding and insurance, background checks, quality control of their work effort and much more.
• We do it right the first time! Trusting a Sears team ensures your HVAC System is installed and complete the first time. We focus on complete customer satisfaction and will not deem your project complete until you have signed off on the certificate of completion that indicates everything is as you ordered.
When you choose Sears Home Services for a free consultation, you will receive personalized service and attention from the minute our project coordinator or consultant shows up at the door. Our professional, experienced consultants and coordinators are employees of Sears Home Services, and they have gone through a rigorous training program to answer all of your questions about our HVAC products and installation process. Our interactive, computer presentation will help you visualize your heating and cooling options and craft a comprehensive package to fit your needs. We will also provide sample products so you can touch and feel the various selections and options.
Reasons to schedule an appointment today:
• Our project coordinators will answer all your questions, provide product demonstrations and walk you through all the decisions for your HVAC repair or replacement.
• Helpful customer service representatives standing by 24/7 to schedule your appointment and answer your questions
• A call before we arrive to let you know we’re on our way
• A complete, written estimate before we begin any work
• Personalized attention to detail to select the right HVAC system for your home
The goal of Sears is that you are completely satisfied with your purchase of home improvement products and services. If for any reason you are not satisfied, please let us know by:
Calling Sears Home Improvement Products at
1-866-239-2666 option 4
Emailing a request to ApptServices@searshomepro.com
Upon receiving your request, our customer service team will act promptly to achieve your satisfaction subject to the Limited Warranty on Installation described in your contract and our cancellation and Returns Policy for Sears Home Services described below. Your satisfaction is important to Sears.
Cancellation and Returns Policy For Sears home Improvement Products
Merchandise orders that have been manufactured to custom measurements decided by the customer are called Custom made Orders. Custom-made Orders include but are not limited to, cabinetry, custom window’s entry doors, and countertops. Custom-made Orders may not be returned for credit or refund. If upon delivery or installation of any Custom-Made Order a manufacturing error is discovered and confirmed by Sears’ inspection, Sears will correct, repair, or replace the merchandise in question.
Any merchandise ordered from vendor catalogs or website that Sears does not carry in its everyday stocked inventory is called a Special Order. Returns and cancellations of uninstalled Special Orders are subject to a restocking fee equal to thirty percent (30%) of the purchase price, plus applicable freight charges. However, the thirty percent restocking fee will not be charged on Special Order returns and cancellations if your merchandise:
Does not match your order specification
Has as a defect in manufacturing
Is damaged in shipment
Order was canceled in accordance with the Notice to Buyer section of your contract before the described deadline.
Installed± or Built-In Merchandise.
Due to significant additional cost associated with installed or built-in merchandise, no returns or exchanges of installed or built-in merchandise are allowed (See Limited Warranty or Installation). However, in certain circumstances and solely at Sears’ discretion, Sears may allow installed or built-in merchandise to be exchanged or returned if the customer pays all installation and de-installation charges plus the applicable restocking fee and freight charges.
Sears’ Limited Warranty on Installation±
In addition to any manufacturer warranty extended to you on the product(s) used (which warranty becomes effective on the date the merchandise is installed), if the workmanship (or application) of any Sears’ arranged installation proves faulty within one year*** after the products are installed, then upon notices from you, Sears will cause such faults to be corrected by repair at no additional cost to you. If Sears determines that repair is not commercially practicable or cannot be timely made, then, at Sears’ sole discretion, Sears may elect to provide replacement or refund. Service under the Limited Warranty is available by calling Sears Home Improvement Products at 1-866-239-2666, option 4 or other method as mentioned under the "Satisfaction Guarantee" section. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.
*** PLEASE NOTE: The limited warranty on installation for many Sears Home Improvement Products purchases exceeds one year. Please see your contract for the precise length of Sears Limited Warranty on Installation.
When you purchase a HVAC replacement or repair through Sears Home Services, you’ll receive:
• Low monthly payments
• Flexible payment options
• Instant credit
• 100% financing available*
A new heating and cooling system is one of the best investments to make in your home. Not only will you be more comfortable in your home, it will also dramatically increase the resale appeal of your home. We’ll walk you through every step of the way to purchasing or repairing your HVAC system, from applying for financing to managing your payments. Installation
Trusted Warranties by Sears
At Sears Home Improvements, we know how big of an investment a home improvement can be, and we eliminate any worry about a defective product and labor. Our goal is to satisfy you and that’s why we stand by our Satisfaction Guarantee.
• Written product limited warranty
• Written labor limited warranty
• Public liability protection
• Worker’s compensation protection
• Property damage insurance
• Satisfaction Guarantee
We're here for you.