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Price Match Guarantee *

*versus Lowes or Home Depot

Furnaces
as low as

N/A#

Air Conditioning
as low as

$5,150##

Air Conditioning
as low as

$5,150##

Common Comfort Concerns

What Should I Do?

Replace

The average life of a whole-house heating and cooling system is 10 to 14 years. If you need a full replacement of your heating and cooling system, we'll perform a free evaluation so you get the perfect fit.

Repair

We service and fix any whole-house heating and cooling system, no matter where you purchased it. Same Day/Next Day appointments are available. We'll also credit the cost of your service call towards the purchase of any related Sears heating or cooling system.

Maintenance

Your heating and cooling unit should be properly maintained to prevent costly repairs and keep your system running efficiently. It only takes two visits a year from your local Sears Home Services technician to keep yours running at peak performance. Make Preventative Maintenance your new routine today.

Service Overview

Your Heating & Cooling System

It should do one thing really well – work. That's where we come in. If you're looking to replace your unit, schedule a free in home consultation and we'll set you up. If a repair or maintenance is needed, we'll send our experts out to help you and if you end up repairing your unit, the trip charge is absolutely free. Same day or next day appointments are available. That's just how we work.

New Installation Brands

Sears offers Carrier® and EXCLUSIVE Kenmore® brands

Kenmore Heating & Cooling

Since 1927, customers have welcomed the Kenmore name into their homes for its reputation of quality, efficiency and reliability. Here at Sears, we sold the first Kenmore heating and cooling system in 1977 and have celebrated a beautiful partnership ever since. Obtain EnergyGuide Label Information

Carrier Heating & Cooling

Since 1902, Carrier has been an innovation leader in home central heating and air. Offering heating and air conditioners, furnaces, boilers, heat pumps, and indoor air quality products, Carrier has a full range of products for all of your home heating and air needs.

Mitsubishi Heating & Cooling

Mitsubishi Electric has been a world leader in the cooling and heating industry for over 90 years. Featuring the latest in energy-efficient technologies, Mitsubishi carries the world’s most advanced inverter-driven heat pumps and one of the best warranties in the business.

Process

Process

What to Expect: The Sears Process

An assigned project coordinator to answer all your quesitons, provide product demonstrations and walk you through all the steps

Personalized attention to help you chose all the system features that match your home heating and cooling needs.

A complete written estimate before any work begins

Helpful support 24/7 - for questions and scheduling.

Courtesy call before your crew arrives to let you know they're on their way

Makeovers

Reviews

79.9% of reviewers give us a TOP ranking of 100% satisfied

Quick and Efficient
Dear Sears Home Services,
This is to let you know how pleased I am with the quick and efficient attention given me by Sears. A year ago I purchased a compressor and air handler and it was the beginning of many service calls. The contractor could find nothing wrong with the unit that kept giving off warm air versus cold air and cold air verses warm air, etc. I obtained Sears' phone number and not only was the associate polite and concerned, but she arrived at my home with a technician, two days later. The problem was identified!
Then, on Saturday, April 9, the same Associate called me to impart some information about my warranty that she said she would look into. With employees like herself and with their quick response times, your company should continue to satisfy and hold customers. Thanks to you all.
A happy and satisfied customer | Clearwater, FL
Highly recommended!
Dear Sears Home Services,
I recently purchased a combination furnace/air conditioner unit from Sears. Due to unsatisfactory and incomplete installation, I contacted Sears. The Associate responded immediately, in an effort to arrange proper installation, and even did follow up phone calls to ensure my satisfaction. I was very impressed with his dedication to objectively help me. I found our service technician to be very professional, knowledgeable, and extremely helpful. He is a distinct asset to Sears and an employee that Sears can be very proud of. I recommend him highly. If you have any questions, please feel free to contact me and I’ll be happy to elaborate further. Sincerely,
A Sears satisfied and happy customer | Sierra Vista, AZ

Why Sears

• You can trust us to be there through the life of your project and equipment. Sears has been in business more than 125 years. When the life of a home renovation project should last 15 to 20 years or more, why would you call someone else? More than 69% of contractors fail within the first 7 years*.

• We provide complete project management from start to finish. When you contract with us, we assign a dedicated project manager to your job. Their role is to coordinate all aspects of the completion of your project including permitting, ordering of materials, local sub-contractor management and more. You deal with only one person who is dedicated to your complete satisfaction across all the elements of the work. No worry about buying the materials yourself from one place, finding contractors to do the work or coordinating delivery and work scheduling between the two.

• As part of our service, we fully qualify and vet the local sub-contractors and technicians who work on your home. This includes bonding and insurance, background checks, quality control of their work effort and much more.

• We do it right the first time! Trusting a Sears team ensures your HVAC System is installed and complete the first time. We focus on complete customer satisfaction and will not deem your project complete until you have signed off on the certificate of completion that indicates everything is as you ordered.

When you choose Sears Home Services for a free consultation, you will receive personalized service and attention from the minute our project coordinator or consultant shows up at the door. Our professional, experienced consultants and coordinators are employees of Sears Home Services, and they have gone through a rigorous training program to answer all of your questions about our HVAC products and installation process. Our interactive, computer presentation will help you visualize your heating and cooling options and craft a comprehensive package to fit your needs. We will also provide sample products so you can touch and feel the various selections and options.

Reasons to schedule an appointment today:

• Our project coordinators will answer all your questions, provide product demonstrations and walk you through all the decisions for your HVAC repair or replacement.

• Helpful customer service representatives standing by 24/7 to schedule your appointment and answer your questions

• A call before we arrive to let you know we’re on our way

• A complete, written estimate before we begin any work

• Personalized attention to detail to select the right HVAC system for your home

The goal of Sears is that you are completely satisfied with your purchase of home improvement products and services. If for any reason you are not satisfied, please let us know by:

Calling Sears Home Improvement Products at
1-866-239-2666 option 4

Emailing a request to ApptServices@searshomepro.com

Upon receiving your request, our customer service team will act promptly to achieve your satisfaction subject to the Limited Warranty on Installation described in your contract and our cancellation and Returns Policy for Sears Home Services described below. Your satisfaction is important to Sears.

Cancellation and Returns Policy For Sears home Improvement Products

Custom-made Orders.

Merchandise orders that have been manufactured to custom measurements decided by the customer are called Custom made Orders. Custom-made Orders include but are not limited to, cabinetry, custom window’s entry doors, and countertops. Custom-made Orders may not be returned for credit or refund. If upon delivery or installation of any Custom-Made Order a manufacturing error is discovered and confirmed by Sears’ inspection, Sears will correct, repair, or replace the merchandise in question.

Special Orders.

Any merchandise ordered from vendor catalogs or website that Sears does not carry in its everyday stocked inventory is called a Special Order. Returns and cancellations of uninstalled Special Orders are subject to a restocking fee equal to thirty percent (30%) of the purchase price, plus applicable freight charges. However, the thirty percent restocking fee will not be charged on Special Order returns and cancellations if your merchandise:

Does not match your order specification

Has as a defect in manufacturing

Is damaged in shipment

Order was canceled in accordance with the Notice to Buyer section of your contract before the described deadline.

Installed± or Built-In Merchandise.

Due to significant additional cost associated with installed or built-in merchandise, no returns or exchanges of installed or built-in merchandise are allowed (See Limited Warranty or Installation). However, in certain circumstances and solely at Sears’ discretion, Sears may allow installed or built-in merchandise to be exchanged or returned if the customer pays all installation and de-installation charges plus the applicable restocking fee and freight charges.

Sears’ Limited Warranty on Installation±

In addition to any manufacturer warranty extended to you on the product(s) used (which warranty becomes effective on the date the merchandise is installed), if the workmanship (or application) of any Sears’ arranged installation proves faulty within one year*** after the products are installed, then upon notices from you, Sears will cause such faults to be corrected by repair at no additional cost to you. If Sears determines that repair is not commercially practicable or cannot be timely made, then, at Sears’ sole discretion, Sears may elect to provide replacement or refund. Service under the Limited Warranty is available by calling Sears Home Improvement Products at 1-866-239-2666, option 4 or other method as mentioned under the "Satisfaction Guarantee" section. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.

*** PLEASE NOTE: The limited warranty on installation for many Sears Home Improvement Products purchases exceeds one year. Please see your contract for the precise length of Sears Limited Warranty on Installation.

When you purchase a HVAC replacement or repair through Sears Home Services, you’ll receive:

• Low monthly payments
• Flexible payment options
• Instant credit
• 100% financing available*

A new heating and cooling system is one of the best investments to make in your home. Not only will you be more comfortable in your home, it will also dramatically increase the resale appeal of your home. We’ll walk you through every step of the way to purchasing or repairing your HVAC system, from applying for financing to managing your payments. Installation

Trusted Warranties by Sears

At Sears Home Improvements, we know how big of an investment a home improvement can be, and we eliminate any worry about a defective product and labor. Our goal is to satisfy you and that’s why we stand by our Satisfaction Guarantee.

• Written product limited warranty

• Written labor limited warranty

• Public liability protection

• Worker’s compensation protection

• Property damage insurance

• Satisfaction Guarantee

Questions?
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