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Is your freezer giving you the cold shoulder?

Our Repair Service

Many of the problems you can have with your freezer are DIY level complications, and can be fixed after a quick check with your owner’s manual. Is there a frost buildup? Then fix the door gaskets. Is the freezer leaking? Then clean out the defrost drain. But major issues like a malfunctioning compressor, a bad defrost heater, or damaged evaporator coils require the honed expertise of Sears repair techs. Our network of local professionals can repair every brand of freezer from Kenmore, Frigidaire, and Whirlpool on down. Schedule an appointment now.

Maytag
Kenmore
Amana
GE
Frigidaire
Kenmore
Kelvinator

90 Day Guarantee

90 Day Warranty
The Sears Home Service Guarantee

If, within 90 days from the date of repair, your merchandise fails to operate for reasons related to the original repair service, we will replace any parts that failed due to defects in material or workmanship and perform any labor related to the original repair service free of charge. Your satisfaction is guaranteed.

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Warranty

Already Have a Warranty or Protection Agreement?

Then you're entitled to free support from our Technical Specialists. If you give us a call, we can help you get your freezer working again. If we can‘t help you over the phone, we'd be happy to schedule a service appointment.

What to Expect for In-Home Repair Service

It comes down to trust. The Sears brand you're loyal to, and expert technicians you can rely on. Let us walk you through how our repair service works.

You’ll receive an automated confirmation call the day before your scheduled repair.

The technician will call prior to arrival.

The amount of time prior to the expected arrival varies based on the technician’s schedule.

Payment for In-Home Repairs is Easy

Our Repair technicians will process payment and any coupons or discounts at the time of service. We accept all the major credit cards as well as many Sears gift and club cards. We also accept cash and check.

We Accept all Major Credit Cards: Visa, MasterCard, America Express, Discover, as well as many Sears Gift and 

Club Cards

Symptoms & Solutions

The temperature in my freezer is too warm.

The defrost thermostat may need to be replaced if it's contacts are not properly functioning. The normal temperature setting at which it functions is between zero and five degrees.

My freezer will not run.

The electronic controls may need to be replaced, but first check to ensure that the power light indicator or freezer light are also not working. Both are a sign of power flow to the product.

My freezer is making strange noises.

The evaporator fan motor may need to be replaced, but not all products will make the same exact sound. Check the owner's manual for proper information.

There is frost build-up in my freezer.

The defrost heater may need to be replaced. The normal freezer temperature is between zero and five degrees.

There is small amount of water leaking on the floor next to my freezer.

The defrost drain may have frozen over, and would need to be defrosted and cleaned. The normal freezer temperature is between zero and five degrees.

My freezer is continuously running.

The electronic control board may need to be replaced. The normal temperature is between zero and five degrees.

Customer Testimonials

"Technician was friendly and helpful. He diagnosed the problem and had a handy solution that did not cost anything (it was under warranty)."

Roberta S. | Mason City, IA
Five Stars

"Repair technician was very professional and knowledgeable. I can't find the survey the business card references, but I would rate all categories with a 5. Thanks!"

Rhonda B. | Bel Air, MD
Highly Recommended

"Great service! Would recommend."

Alecia H. | Brooklyn, NY

Media

  • How to Replace a Bottom-Freezer Refrigerator Water Filter Video

    This animated video shows how to replace a water filter in a bottom-freezer refrigerator.

Local Service Across The Nation

We're a nation-wide network of 13,000 repair technicians. That's a lot of wrenches.

Local Crew in ,

Did you know, our local experts have...

Years Average
Experience
Completed Repairs in 2012

Drop-Off Locations

Our local service centers make drop-off repairs easy and reliable. Find yours here.

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