Thank you for asking this question and allow me to answer it this way.

What do you mean Sears does not want to help. Have you called the number to set up service on the freezer? If not try it. Here is the number to call because the unit has no parts available that would be needed for the repair of the compressor, 1-800-469-4663 Contact retail store to see if they offer a product exchange option.

I hope this answer is useful and that it helps you correct the problem with your appliance.
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