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#1 in Appliance Repair*

Our Repair Service

Most of the problems you’ll face with a broken washer can be troubleshot on your own by looking at the owner’s manual. But if the issue goes deeper than that, and your problem runs the gamut from drive belts and motors to thermal switches, then you need professional assistance from one of Sears thousands of nationwide washer repair technicians. We’ll match you up with local appliance repair experts who combine extensive training with years of experience spent repairing major washing machine brands such as Kenmore, Maytag, Amana and more. Schedule an appliance repair appointment now.

Whirlpool
Maytag
Kitchen Aid
Kenmore
Amana
GE
Frigidaire
Kelvinator

90 Day Guarantee

90 Day Warranty
The Sears Home Service Guarantee

If, within 90 days from the date of your washer repair, your appliance fails to operate for reasons related to the original appliance service, we will replace any parts that failed due to defects in material or workmanship. We will also perform any washer maintenance or repairs related to the original appliance service free of charge. Your satisfaction is guaranteed.

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Warranty

ServiceSmart™ Agreement

A ServiceSmart Agreement covers the cost of the initial washer repair and provides 12 months of protection. Price includes everything to fix your washer, including: trip fee, diagnostic charge, labor (technician's time in the home) and parts up to $500. It also provides you with an extended 12 month protection agreement and unlimited service calls in case anything should go wrong in the future, and washing machine repairs or maintenance are needed. If you would like more information regarding the ServiceSmart agreement, give us a call today!

Already Have a Warranty or Protection Agreement?

Then you're entitled to free appliance maintenance and repair support from our Technical Specialists. If you give us a call, we can help you get your washing machine working again and help keep your laundry from pilling up. If we can‘t help you over the phone, we'd be happy to schedule a washer service appointment for you.

What to Expect for In-Home Repair Service

It comes down to trust. The Sears brand you're loyal to, and expert technicians you can rely on. Let us walk you through how our repair service works.

You’ll receive an automated confirmation call the day before your scheduled repair.

The technician will call prior to arrival.

The amount of time prior to the expected arrival varies based on the technician’s schedule.

Payment for In-Home Repairs is Easy

Our Repair technicians will process payment and any coupons or discounts at the time of service. We accept all the major credit cards as well as many Sears gift and club cards. We also accept cash and check.

We Accept all Major Credit Cards: Visa, MasterCard, America Express, Discover, as well as many Sears Gift and 

Club Cards

Symptoms & Solutions

My washing machine is making strange sounds or vibrations.

The tub bearings may have been water damaged as a result of a bad seal, and would need to be replaced.

My washing machine won't run or stops mid-cycle.

The door or lid switch might need to be replaced if it was damaged. It can wear out naturally, or wind up broken if caught on a foreign object.

Water won't drain from my washing machine.

The drain pump may need to be replaced. It can wear out over time, or it can get damaged when hard objects left in clothing bang around in a wash cycle. Check the drain hose connection to the drain pipe to be sure.

Water isn't pumping out of my washing machine during the spin cycle.

The drain pump may need to be replaced. It can wear out over time, or it can get damaged when hard objects left in clothing bang around in a wash cycle. Check the drain hose connection to the drain pipe to be sure.

The basket is slow or will not spin in my washing machine.

The motor coupler might need to be replaced if the machine's failure to spin is accompanied by a rattling sound from the base of the washer. Overloading the washer on a consistent basis will shorten the coupler's life.

My washing machine won't run the clean cycle.

The door or lid switch might need to be replaced if it was damaged. It can wear out naturally, or wind up broken if caught on a foreign object.

My washing machine doesn't fill with water.

The water fill valve might need to be replaced if the washer produces a humming sound when it would normally fill up with water.

My washing machine continues to fill and drain, but does not run a full cycle.

The water fill valve might need to be replaced if the washer produces a humming sound when it would normally fill up with water.

My washing machine won't run or stops during a wash cycle.

The door or lid switch might need to be replaced if it was damaged. It can wear out naturally, or wind up broken if caught on a foreign object.

Water won't drain from my washing machine.

The door or lid switch might need to be replaced if it was damaged. It can wear out naturally, or wind up broken if caught on a foreign object.

Customer Testimonials

"Brian, the Sears technician that came to my house, was very courteous, professional, efficient and helpful. He took the time to explain how to clean my washer pump and dryer lint from the fan. He also took the time to call the repair department and set up an appointment to get my washer pump replaced. Plus, he cleaned up after he was done."

Alan H. | Canton, MA
Completely Painless

"Repair person was very polite. He showed me the worn/broken parts on my washer and replaced them in a timely manner. I would not hesitate to use your repair services again. I love the fact that I went online and scheduled the day and time for repair. So easy. Thanks."

Diane P. | St Charles, MA
So Pro

"Kevin, our service technician, was a very personable, friendly and professional member of the Sears Blue Service Crew. He diagnosed the problem with the washer and quickly changed out the old part for one in his truck. He cleaned up after himself and closed out in very professional manner. It was a pleasure to meet Kevin. Thanks for sending him."

Jennifer T. | Goreville, IL

Media

  • High Efficiency Detergent for Front Load Washers – Washing Machine Maintenance Video

    High Efficiency or HE detergent should be used for Washing Machines that use low water wash systems. It is important to use the correct type of detergent for your washer, so that the machine continues to run efficiently and effectively.
  • Washing Machine Care And Maintenance For Your Top Load Washer Video

    Watch this video for tips on the care and maintenance of your standard top load washing machine. Some of the topics covered are interior cleaning, exterior cleaning, water inlet hoses, washer storage and moving.
  • High Efficiency Top Load Washer Operation & Maintenance – Instructional Washing Machine Tutorial Video

    Watch this video to learn important information on how to properly operate your High Efficiency top load washing machine. The video includes tips for washer use and covers the following topics: loading, additives, cycle selection, typical cycle, laundry sorting and use of detergent.

Local Service Across The Nation

We're a nation-wide network of 13,000 repair technicians. That's a lot of wrenches.

Local Crew in ,

Did you know, our local experts have...

Years Average
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Completed Repairs in 2012

Drop-Off Locations

Our local service centers make drop-off repairs easy and reliable. Find yours here.

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